Effective Date: 06 November 2024

Your privacy is important to us. This Privacy Policy explains how BioXpansion  (referred to as “we,” “us,” or “our”) collects, uses, and shares information about you when you use our website located at www.bioxpansion.com (the “Site”) or otherwise interact with us.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
   Personal Information
   We may collect the following personal information when you interact with our Site:

• Contact information: Name, email address, phone number, postal address, etc.
• Account information: Username, password, and other details for account creation.
• Transaction information: Payment information, billing address, and purchase history.
• Other information you provide: Any additional information you choose to provide (e.g., when contacting customer service).
  
  Usage Information
  We automatically collect certain information about your interactions with our Site, including:

• Device information: IP address, browser type, operating system, and device identifiers.
• Usage data: Pages viewed, links clicked, time spent on pages, and other interaction data.
• Location information: General location based on your IP address.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Site and services.
• To process your transactions and manage your account.
• To respond to your inquiries and provide customer support.
• To communicate with you about updates, offers, and marketing material, where permitted.
• To analyse usage and trends to improve our Site and services.
• To comply with legal obligations and protect our rights.

3. Sharing of Your Information

We may share your information in the following situations:

• With service providers who help us with business operations, such as hosting, payment processing, analytics, and marketing.
• With third-party partners to perform functions or services on our behalf, only with your consent if legally required.
• For legal reasons, if required by law or in response to valid requests by public authorities.
• With subsidiaries and affiliates for business management purposes and consistency across services.

We do not sell or rent your personal data to third parties.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information you provide from unauthorized access, use, or disclosure. However, no transmission over the internet or electronic storage is completely secure.

5. Your Rights and Choices

Under Swiss data protection law, you have the following rights regarding your personal information:

• Access and correction: You may request access to, correction, or deletion of your personal information.
• Withdrawal of consent: Where we rely on consent, you may withdraw your consent at any time.
• Opt-out of marketing communications: You can opt out of receiving marketing emails by following the unsubscribe instructions in our emails or contacting us.

To exercise these rights, please contact us at info@bioxpansion.com

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than Switzerland. Where applicable, we ensure that adequate safeguards, such as contractual obligations, are in place to protect your data.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Effective Date.” Please review it periodically for changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Bioxpansion GmbH
Aegerisaumweg 4
6300 Zug, Switzerland
Email: info@bioxpansion.com